Case Studies
Rapid growth for Morgan Engineering meant that they needed increased IT support.
"Shifting to the Managed Service plan has taken the pressure off.
Ultra IT helped us seamlessly move from Dropbox to Sharepoint, which meant increased ease of using our folders, plus increased security.
They also helped us streamline our email, with purchasing hardware and with moving to 365.
"In the past, if we had an IT issue I would panic. Now I know that I can just contact the team at Ultra, and they are so fast and efficient and just sort out everything, which is a great comfort"
I would definitely recommend Ultra IT as your managed service provider."
At Ngāti Kahu we are all about partnerships.
When our IT provider left and we needed IT support straight away, we reached out to Ultra IT as they were recommended to us from OneNZ.
I.T Health and Cyber Security are very important in our work.
We see IT support as a long-term investment and in our business and climate, it is a must.
One of the biggest messages that I would like to share is, with Ultra we feel like we are supported and protected.
If I was to describe that visually I would say it's like imagining the globe with arms around it.
We recommend Ultra IT to all businesses as they provide us with the Cyber security we need.
"We have been working with Ultra for a number of years over multiple sites here in Northland.
Ultra are always available to us over the phone with direct, fast, and immediate contact.
They never make us feel silly no matter what our question is.
Ultra have helped us sign up as a charity pattern with Microsoft, which has enabled us to get substantial discounts on licensing across the different organizations that we manage.
We would definitely recommend Ultra IT to anyone".
"We have been with Ultra IT for over five years. In that time we have always found them to be excellent to work with.
They are only ever a phone call away, and help us sort out all of the various problems.
Over lockdown they made the transition to working remotely seamless.
They get back to us on the same day if we ever have an issue. Its great knowing that everything is kept up to date. The automatic updates with the anti-virus are fantastic, as before working with Ultra IT we would have to go and buy it and do it all ourselves.
It's definitey one less thing to tick off. We would definitely recommend them.”
Kelly and her team from Te Pae Roa had worked with Andrew in other businesses, so when they needed to make IT changes, Ultra IT were their first choice.
“After discussion with Andrew, we decided to shift from Goggle to Teams.
I was a bit nervous about this, but the whole process was seamless.
All technical questions, such as where are my folders, how does this work, were answered quickly and respectfully.
I felt completely comfortable speaking with Andrew. No question ever felt too silly, and even though I feel like I asked the same question in three different ways, Andrew was patient and thorough in his responses.
Teams is so much easier to use, making it effortless to connect with people internally and externally. The security aspect is also very important as we hold a lot of confidential information. We can now lock specific folders and keep them private.
Whenever we need assistance from Ultra IT, they always get back to us promptly. We would highly recommend Ultra IT as your Managed Service Provider.”
We were an Apple dominant practice working on Mac books. Our equipment was getting older and having to be on Apple meant there was only so much that we could integrate with other apps.
In accountancy we also need a minimum of two screens per work station. We had lots of Mac laptops that only supported one external monitor.
After discussions with the team at Ultra, we created a plan to upgraded everyone’s computer. Andrew sourced all of the laptops on a lease, set them up one station at time, with minimal disruption to the work flow, and transferred all of the work over from the Macs. Installing them was effortless.
IT is one of our biggest things as we work on computers 90% of the time, so any disruptions to computers creates anxiety for us. Having all of the upgrades done has relieved the anxiety so that we can work easily and efficiently. With the right updated hardware, each of our work stations also now has the ability to work remotely.
It makes a big difference with now having two external screens plus a laptop for each user.
The team at Ultra IT are super efficient and always reply straight away. They are customer centered and are definitely part of keeping our business strong and resilient.
Ultra IT understand our business and how important security is for us as an accountancy firm. Knowing that we have really robust security systems to protect against hackers gives us further peace of mind.
We wouldn’t hesitate to recommend the team at Ultra IT.
We were using high-end CAD machines and had an old server that was constantly creating problems with processing too slowly.
We discussed our concerns with the team at Ultra IT and decided to move to the Cloud. This has made an enormous difference for our team. Internally the network is so much faster, and more reliable.
The Cloud makes it easier for everyone to share jobs at remote locations, from home and from both of our offices. This was also great for over Covid as we were able to continue to work remotely.
We’ve found the Ultra IT team quick to respond, efficient and great to deal with. They take care of all our monitoring and maintenance and are like our IT department. We all know a bit about IT in house, but it is great to partner with a company like Ultra IT so we know that everything is taken care of.
Would highly recommend Ultra IT.
Handy when we’ve had a new staff member. As soon as we need something we get an instant response from Ultra IT.
They even come in after hours once we have closed. We simply leave the computer set up, and they set it all up., The next day it is all ready to go, which is great as we don't have to interrupt work.
If we have a problem we contact them and they reply the same day. Reliable and efficient in terms of getting back to me.
One of the biggest things has been the shared folders and the fact that we can now when you login to any desktop you will find your work saved.
Yes we would absolutely recommend them to any one.
What we did:
Helped with migration to cloud based Health software.
Migrated rest of data from old server and turned it off.
18 staff can log into any of 16 devices and get the same desktop and documents.
Using Microsoft 365 Business Premium to enroll PC’s into Intune for device management.
Pushed out software installations, security patches and updates from Intune console as needed.
Moved them to be a fully managed MSP customer.
We contacted Ultra IT as we lacked a professional IT person within our business. Our current IT provider wasn't working. They were non-responsive and not at all proactive.
We met with Andrew from Ultra IT who we had heard about through word of mouth. He presented to us the concept for partnering with us as a Managed Service provider.
We have a staff of around 30, and it was the first time a lot of them had used computers. Ultra IT streamlined our team accounts with Microsoft, and gave the right access to all our staff. The best thing was knowing that you are working with a partner, who feels like they are part of your business.
They are a great source of knowledge, and responsive to what is required. We have an onsite visit every week from the team, as well as all of our security managed remotely plus any updates. They listen to what you want and actually work with you.
We have been using Ultra IT for over two years now. They are always very quick to respond and able to manage any issues we have come up with.
Over our time with Ultra IT we have had varying levels of inhouse IT skills and they have been able to fill in the gaps.
I can complete recommend Andrew for all your mac needs as well.
Ultra IT Look after our 365 licensing for staff in Africa, Switzerland, Australia and USA and backup of all their emails and SharePoint documents.
"We needed an IT company to refer our clients to, one that provided solutions and was easily contactable.
Andrew and the team are so responsive, it has absolutely blown us away. This makes our job so much easier as it gives our clients what they need (email services usually), and then we can focus on their website design.
Our clients are happy and so are we, because they get their problems resolved.
Ultra IT are responsive and proactive. The fact that they have great videos and solutions that help clients to understand the issues too, also makes it so much easier."
"We wouldn't hesitate to recommend Ultra IT. They were efficient and helped to fix the situation with our emails. Really happy with all that they did.
We contacted Ultra IT to help us with sorting our email out.
At Waipu Museum we had initially been setup with email forwarding from our website to multiple free gmail accounts.
Ultra IT showed us that the issue was that these accounts were not business ones, and were tied to individual cellphones for access.
When we replied to customers it came from the @gmail address and several of the accounts were out of space with only 5Gb per mailbox.
Ultra IT setup new accounts, imported old emails, redirected the @gmail emails.
Additionally, they setup OneDrive Backup for the desktops.
As we are a charity there is no on-going cost."
Recently we went through a period of rapid growth within our architectural practice.
We realised that our computer systems were fragmented, with less than desirable back up, a lack of security and poor network connectivity.
To solve this problem, we reached out to Andrew at Ultra IT. Andrew was able to review the alternatives available to us, research the best options, and come up with a variety of solutions for us.
The solution that we decided upon was a cloud based system using Microsoft One Drive.
At a really busy time, Ultra IT made this transition from our old outdated system, to our new system, absolutely seamless.
Ultra IT provided consistent back up, and quick and efficient service for any queries during this shift.
Our new I.T system has meant that we can now access all of our information, whether we are out with a client, working from home, or in the office.
It is a great feeling knowing that all of our data is completely secure and safe, and that our systems are now all integrated and updated”
Spooner Architectural Solutions offers high quality building design and documentation services for projects in a range of locations throughout New Zealand and the Pacific Islands.
Ultra IT have been fabulous charity sponsors with added benefits. From babysitting our Angel Bears project to problem-solving tech issues, to advising, supporting and guiding whenever we trip over a computer-related glitch.
Andrew and the team have been there beside us for years with a smile and immense patience! Community-focused, professional, and reliable.
They’re the sort of company that keeps communities working.
We were experiencing problems with a disjointed network, outdated technology being used within the association, (both hardware and software), as well as a mixed level of service.
During a very difficult time, Andrew and the team assisted with a huge stocktake of current systems. They developed a rollout process of new hardware as well as upskilling and supporting staff with the implementation of Microsoft 365.
Ultra IT were always available to problem solve and suggest solutions that fitted with our particular organisation.
We are now much more streamlined with our processes and have just one point of contact for all of our sites.
Having a consistent service throughout our organisation means that we can now provide top-notch service to our kindergartens.
Ultra IT are very prompt with their support and proactive in their approach. We would absolutely recommend them 100%
Andrew and the team helped us obtain free charity licenses of Microsoft 365 for the Trust.
They setup our email hosting, file storage and internal communications in the cloud which has allowed us to work from anywhere.
Our business relies on our computers running smoothly. If they don’t then we are unable to work.
When we have had problems we have been able to call Andrew and Max at Ultra IT.
Every time that we have asked for their help they have responded promptly, called at our office when necessary, and made sure that we are back to working at full capacity.
The reassuring thing is that we know that reliable help is just a phone call away and that they are just around the corner.
Some of the key areas that Ultra IT look after for us:
- Deployed Cloud managed Antivirus software, making our data safe and secure.
- Andrew sourced, at our specific request, HP desktops and laptops. When these haven’t been available in NZ due to Covid 19 supply issues, Andrew recommended and sourced a very good alternative. When the computers arrive Max sets them up for us.
- Office 365 was installed and subscriptions were created. These replaced our older Office licenses that were not transferable to new PCs.
- Andrew keeps us regularly informed of the latest developments and scams
Andrew also freely offers advice and recommendations on the best IT practice for business in an IT world where the only real constant is change.
We wouldn’t hesitate to recommend Andrew and the team at Ultra IT.
Prior to Ultra IT coming on we were in the dark ages. We thought we had all the right equipment, but after an audit we realised that we needed to upgrade.
The process of onboarding was effortless. Ultra IT provided great communication throughout, in terms of who to contact, what to do in each scenario, all supported by great training.
They spoke our lingo, as we aren’t tech people!
It’s been a massive upgrade for Waitomo. We were even still using cheque-books.
Ultra went through all of our systems and covered every nook and cranny in terms of IT infrastructure.
Ultra IT are definitely the IT experts in Northland.
The changes we have made with them have lifted our productivity and made it easier for our team members. Having the infrastructure has saved time and created more efficiency.
Big ups to Ultra IT!”