Balancing Security

Cyber Security is one of the key focuses for all of our clients businesses.

Sometimes it may seem like there’s some new malware or data leak or hacker exploit revelation on the daily, making you feel like you always have to be doing more about cybersecurity to remain protected.

Meanwhile, you want to balance security measures with usability, convenience, and cost. That balancing act puts you somewhere on the sliding scale of security.

Usability and convenience anchor this sliding scale at one end, while security sits at the other. You have to find the right balance to create effective and user-friendly solutions.

Tipping the Scale of Security

Of course, you can maximize protection by being highly restrictive. This might include multi-factor authentication, strict access controls, and encryption with long and complex keys. Still, these measures can slow down workflows. They make it more challenging for users to access the resources they need. We wrote an article recently on some of the basics of security here.

On the other end of the scale, you might focus on ease of use and convenience. You have lower-level security measures that are less restrictive. This could mean fewer access controls or simpler authentication. These measures make it easier to perform tasks and access resources, but they may also expose systems to unauthorized access and data breaches.

The key is finding the right level of security, which is specific to each particular system, application, or situation.

Calibrating Your Security Balance

As your managed service provider (MSP), Ultra IT can help balance security needs and maintain usability. We take into account factors such as:

  • the sensitivity of the data;
  • the potential impact of a breach;
  • user experience;
  • regulatory requirements.

We also consider your specific needs and contexts. For example, a medical facility may want to be more security conscious. As technology evolves and threats change, your business also needs to adapt. Again, your security needs are specific to you and your business, and we can help you with this.

Levers on the Security Scale

IT experts have several ways they can help you reach your security-scale sweet spot. They can provide balance when they:

  • install anti-spam and antivirus tools to operate in the background;
  • determine and control who has access to what resources and under what conditions;
  • set up password managers to help users keep track of unique, complex passwords;
  • adjust the strength and type of encryption used for data at rest and data in transit;
  • use monitoring and logging mechanisms to detect and promptly respond to security incidents;
  • update and patch software while remaining sensitive to system uptime and compatibility;
  • secure remote access with virtual private networks (VPNs) or install other endpoint protection;
  • set policies for data retention and data backup;
  • develop plans for responding to security incidents and breaches.

Let Ultra IT help

Your business should continually revisit its security and usability trade-offs. The right balance considers system requirements, potential risks, and usability needs. Cyber Security is always evolving, and at Ultra IT we have recently upgraded our security which you can read more about in this recent article.

Partner with us for the regular assessments and adjustments you need. We can help you maintain an optimal position on the security scale as technology and threats evolve.  Contact us here to discuss your specific requirements.

Is that Managed Service Provider deal really a good one?

When you are looking at Managed Service Providers (MSPs), cost is part of the decision, but by no means the most important one to consider.

Whilst saving money is always an attractive option for businesses, a bargain that undermines productivity and can hurt profitability is inadvisable. When comparing vendors, consider the return on investment as well as the quote’s bottom line. This is especially true when it comes to your managed service providers (MSP).

We wrote an article recently on the advantages to your business of an MSP which you can read here.

As external IT help for your business, an MSP can support your users and their IT needs. They can help IT infrastructure run better and support your evolving needs. They can provide server monitoring and IT maintenance. Additionally, an MSP can secure your systems, back up your data, and plan for disaster recovery. They may also cut business expenses by reducing hardware and software infrastructure costs.

That’s a long and impressive list of services, and that’s why comparing MSPs is not as simple as it looks. A provider with a lower price quote could be offering dramatically different services.

Consider how devastating a data breach can be. Choosing the cheapest tech support may not save you money. The downtime, legal and compliance fees, and reputation damage could finish your business.

A lower-cost MSP may offer lower levels of service. They may take longer to fix your problems, they may not watch your IT to identify and address issues before they happen, and they may look to make money back, charging you more for services another vendor included.

How to Select the Best MSP for You

Don’t let budget alone be your deciding factor. Selecting the best MSP requires careful consideration and evaluation. Take the following steps:

Determine your IT needs, challenges, and goals, and consider areas where you need help. This could include network management, cloud services, cybersecurity, or data backup and recovery.

Look for MSPs with expertise in your industry. Do they have experience in similar IT environments and solving industry challenges? Evaluate their certifications, partnerships, and customer references. You can read a whole host of our testimonials here.

Review the services offered by each MSP and ensure they align with your needs. Consider the breadth and depth of their offerings. Do you need 24/7 monitoring and support and infrastructure management? Will you add software updates, help desk services, and strategic IT consulting.

See if they have the capabilities to scale your IT infrastructure as needed.

Inquire about the MSP’s security protocols, monitoring tools, and incident-response procedures. Assess their ability to proactively identify and mitigate potential threats. At Ultra IT we use Huntress which is a 24/7 monitoring tool that you can read more about here. As part of Ultra ITs Managed Service Plan (MSP) you automatically receive this high level of consistent 24/7 monitoring and Cyber Security. 

Review the service-level agreements to understand service levels and performance guarantees. Pay attention to response times, uptime commitments, and problem-resolution metrics.

Choosing an MSP is not just about meeting your immediate needs for the least amount of money. Ensure they align with your goals and can provide reliable, secure, and scalable IT services.

Feel free to reach out to us for a friendly chat about your businesses requirements here.